Return and Refund Policy
Thank you for shopping at Asmi Trading Japan. We are committed to ensuring your satisfaction with our products. Please review our return and refund policy below:
Eligibility for Refunds
- Refunds are available for products that are defective, damaged upon arrival, or unused and in their original condition.
- To be eligible for a refund, you must initiate a return within 5 days of delivery and provide details of the defect or damage, or confirm that the product is unused and in its original condition.
Return and Refund Procedure
- Contact Us: Reach out to our customer service team within 5 days of receiving your order to request a refund.
- Provide Details: Share details of the defect or damage, or confirm that the product is unused and in its original condition.
- Return Instructions: Our team will provide you with the return address for the refund parcel.
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Packaging and Shipping: Pack the item securely and ship it back to us at your expense.
- Include a note with your name, order number, and the reason for the refund request.
Inspection and Approval
- Once we receive the returned item, our team will inspect it to ensure it meets our refund criteria.
- If approved, we will process the refund, and the amount will be credited to your original method of payment.
Non-Refundable Items
- Items must be unused, unwashed, and in their original condition with tags attached to qualify for a refund.
- Certain perishable, personalized, or clearance items may not be eligible for refunds.
Processing Time
- Please allow 7-10 business days for the refund to be processed after we receive your returned item.
- The refunded amount may take additional time to reflect in your account, depending on your bank or payment provider.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please contact our customer service team for assistance.
Contact Details:
Phone: +81362844327
Email: sales@asmitradingjapan.com
Thank you for shopping with Asmi Trading Japan!
